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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Lee

December 18, 2024

5  out of  5
rating by Jennifer Lee
"I absolutely love this office!! We have been using them for several generations and they just keep getting better!! If you want the hometown love and service I highly recommend this office and incredible staff!!"
We responded:
"Thank you for your review. Our team is thankful to be a part of such a wonderful community. We appreciate your business."
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Duncan Vance

May 21, 2024

5  out of  5
rating by Duncan Vance
"I worked with Jennifer Lee throughout the process. She was kind, professional, and an all around joy to work with. She answered every time I called and could answer any question I asked. I had two very similar quotes from competing companies but because of the experience I had while working with Jenn it was an easy decision to go with State Farm. Thank you Jenn for all your hard work!!! She’s an outright pro and an asset to the business!!"
We responded:
"Thank you for sharing your positive experience with Jennifer! We are thrilled to hear that she provided excellent service and made your decision easy. We appreciate your kind words and look forward to continuing to provide you with top-notch service."
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SWHS Cubs

April 24, 2024

5  out of  5
rating by SWHS Cubs
"Flor is one of the best agents I’ve ever had"
We responded:
"Thank you for your kind words and for taking the time to share your positive experience with our State Farm team. We truly appreciate your feedback!"
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Andy Boat Girl

March 5, 2024

5  out of  5
rating by Andy Boat Girl
"Competitive prices compared to other large insurance companies. I am saving about $40 a month on my car insurance and $400 a year in Homeowners. I am getting more insurance for less money! Great customer services!"
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
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Jim Caulfield

February 14, 2024

5  out of  5
rating by Jim Caulfield
"--Keith Sorestad's office staff (in Sedrowoolley, Wa.) are THE BEST!!! I have previously been insured through two other St Farm offices in the past, and left them both due to unacceptable service to look for a better office. I definitely found the better office I needed when I discovered Keith Sorestad's office in Sedrowoolley! Keith must really be somebody to be able to consistently get and keep such awesome office staff, and keep them long term, from what I have seen, since I have been doing business there for quite a few years, now. Everybody there does their jobs extremely well, like true professionals, in a way that could only come from someone who has been a very long time in this highly specialized business! Not only are they incredibly knowledgeable and efficient, but they are also kind and compassionate too! --And whats more, I have seen how they put a whole new meaning on "going the extra mile"!!! I can say from experience, that they will NOT give up on you!"
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
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Rachel Smith

January 26, 2024

5  out of  5
rating by Rachel Smith
"Billie was a delight to work with and was able to offer the right insurance for my situation. Wonderful experience."
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
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Lori F

January 23, 2024

5  out of  5
rating by Lori F
"Best service I have received. Fast and made simple to get insurance for what i need. Definitely a permanent customer."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Kayla Faber

January 23, 2024

1  out of  5
rating by Kayla Faber
"Floor was taking advantage of my stage 4 terminally I'll husband out of hundreds of dollars a month. She was extremely rude and unprofessional. I had our policy changed to another office. Never"
We responded:
"Kayla, Thank you for your feedback. We are so sorry for what you and your family are going through right now. We hope for nothing but the best. Thank you."
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Dusty Day

January 13, 2024

1  out of  5
rating by Dusty Day
"After doing everything kia has provided for us, they keep asking for a immobilizer but my car according to kia does not have that function. Still can't get my car covered. I'm literally still paying it off. It's a kia soul. It shouldn't be this hard but apparently they won't accommodate for anything."
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
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Margarita

October 27, 2023

5  out of  5
rating by Margarita
"I am very pleased to share the experience at this location. Customer service is great and the staff is very friendly. The receptionist was very kind and very friendly, she was able to answer a couple of my concerns and direct me with my friendly agent Flor who helped me with all my insurance needs. I would recommend to stop by and meet the great staff at this location."
We responded:
"Margarita, thank you so much for your kind words! We're thrilled to hear about your positive experience working with Flor. Providing efficient service and clear communication is our top priority, and we're delighted to have been able to assist you with your insurance needs. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Linda Allen

October 21, 2023

1  out of  5
rating by Linda Allen
"I have been a State Farm client since 1965. When I call or email Mr. Sorestad, he always has his employees take care of my question(s). Subsequently, I have never spoken to him. This is not a good way to do business."
We responded:
"Hi Linda, Thank you for your review. Keith is happy to meet with any customers any time it is requested. Our team often tries to assist customers with any questions and/or concerns to make the process as quick as possible. With this process we find most customers no longer have the need to talk with the agent directly, as we are able to assist with the question or concern. However, our team is always willing to set an appointment with Keith should a customer request this."
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Jackpama@gmail.com Aldridge

September 7, 2023

5  out of  5
rating by Jackpama@gmail.com Aldridge
"I have had dealings with Randilyn several times recently and want to let you know that she is very professional, prompt and helpful. She made a bad experience of an elk jumping on my car that I had two payments left on, not so painful. She followed through until the last bill was paid and I was back on the road. She also walked me through our multiple policy business to ensure we had correct coverage and I greatly appreciate her. Thanks Randilyn"
We responded:
"Randilyn goes the extra mile to provide you with friendly, professional and thorough customer service and we truly appreciate you taking the time to share your experience! We are so glad that Randilyn was able to assist you during a difficult time. It is always our pleasure to be able to assist you with any of your insurance needs and we look forward to the opportunity to do so in the future!"
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Jeanette Cockrill

August 28, 2023

1  out of  5
rating by Jeanette Cockrill
"I've had auto, homeowners, life & 401 insurance in Sedro Woolley for 20 yrs. Since Mardy's retirement, service has gone downhill!! Keith is rarely in office & has no idea how customers are treated! I wouldn't recommend anyone seek insurance with this office!!"
We responded:
"Jeanette, We are upset you feel you haven't received the attention you deserve. Our agency strives to provide excellent customer service to all. Keith is regularly in the office, ready and willing to speak with any customer. Please feel free to give us a call and we will get you in touch with Keith directly if you would like. Thank you. "
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Genette Bray

August 8, 2023

5  out of  5
rating by Genette Bray
"Billie is awesome"
We responded:
"Thank you for the wonderful review and for your kind words recognizing Billie's efforts to provide you with friendly, professional and thorough customer service, Genette! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Dawn Gordon

July 18, 2023

5  out of  5
rating by Dawn Gordon
"The employees here have always been great. So welcoming and friendly. Whenever I've had issues they were always willing to help and try to resolve them."
We responded:
"Dawn, Thank you for your kind review. Our team loves working with out customers and we are always willing and ready to assist!"
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Angie Simonds

June 8, 2023

5  out of  5
rating by Angie Simonds
"Billie is so helpful"
We responded:
"Thank you for your review."
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Jesse B

April 14, 2023

5  out of  5
rating by Jesse B
"I'd recommend speaking with Randilyn if you're looking for life insurance!!! After being denied access to life insurance by a few agencies, I spoke with Randilyn about my options with State Farm. She was very informative and had options that fit my requirements. It was an informative experience, and I left with a better insight into coverage. I have a year to wait until I can obtain L.I, but that's many years sooner than competitors I've spoken with. Some other L.I agencies wouldn't accept me for 10 years. Thank you!!!"
We responded:
"Jesse, Thank you so much for the kind review. We appreciate your feedback and trusting our team with your Insurance needs. "
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Fernando Ramon

February 28, 2023

5  out of  5
rating by Fernando Ramon
"It was great working my agent Billy at state farm insurance."
We responded:
"Fernando, Thank you for trusting our team with your Insurance needs. "
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Randy Dalaba

February 17, 2023

5  out of  5
rating by Randy Dalaba
"Randilyn did an outstanding job getting a good settlement for my car"
We responded:
"Randy, Thank you for the great review. Randilyn is always looking for ways to provide each of our customers with the best customer service and the greatest outcome. "
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Walter Pritchard

January 25, 2023

5  out of  5
rating by Walter Pritchard
"Randilyn was fantastic! we needed our proof of insurance immediately and she made sure it happened. I can't tell you how much I wish other business experiences were this helpful."
We responded:
"Walter, Thank you so much. Randilyn is always looking for ways to provide excellent customer service. "
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Heart to Heart Charity

January 17, 2023

5  out of  5
rating by Heart to Heart Charity
"Billie has been wonderful to deal with. Very responsive, friendly and knows her stuff! Definitely would recommend."
We responded:
"Thank you for your review. We feel fortunate to have Billie on our team and it is always nice to hear that you've enjoyed working with her."
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Sydnee Butler

January 5, 2023

5  out of  5
rating by Sydnee Butler
"The absolute best in every aspect you could ever ask for!"
We responded:
"Sydnee, Thank you for leave us a great review."
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karen atkinson

January 5, 2023

5  out of  5
rating by karen atkinson
"I have had the best experience with my agent Randalyn . She has given me great service & with the most respect & helpfulness. I just couldn’t ask for better service."
We responded:
"Karen, Thank you for the great review. We strive to provide excellent customer service to all our customers. "
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Nick Bokor

December 8, 2022

5  out of  5
rating by Nick Bokor
"Needed to add a new truck, it was easier than the hotel I booked last night."
We responded:
"Nick, Thank you for taking the time to leave us a great review. "
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kyle patterson

November 30, 2022

5  out of  5
rating by kyle patterson
"Excellent customer service. Had multiple questions and was built a policy for the best bang for my buck. Highly recommended"
We responded:
"Kyle, Thank you so much for the wonderful feedback and the recommendation to our agency! We are so glad to be working with you. "